Postage, Shipping + Combining orders

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Australia:

$11.95 (flat rate) AusPost Express Shipping! All orders come with tracking.

Orders over $100 receive FREE EXPRESS SHIPPING! Our treat to you - Pay nothing for shipping and get your goodies shipped via AusPost Express! (Also tracked) 

PLEASE NOTE: This offer of free express shipping only applies when you checkout in one order. This automatically applies when your cart spend is at the value of $100 or over. And when you are not using any other discount code. This cannot be applied to combine orders that end up totaling across all orders over that value. Combine orders that do not total $100 AUD or over in your cart WILL be charged one shipping fee.

We ship within 1-4 business days via Australia Post Express. Items are usually received express 1-3 business days from the time they are posted. We package with care, and all items delivered are wrapped and boxed in a satchel. Hey Polly cannot be held responsible for lost or damaged items through Australia Post. This is extremely rare and should be taken up with your local post office. 

Please make sure your address details are correct (we cannot be responsible for incorrect addresses) and please enter your correct email address at checkout. You will be notified via email once your package has been packed for shipment. You will receive your tracking number in this email.

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International:

We ship worldwide! At the bottom of our website you can select your currency. Our online store prices are converted to your currency automatically with market exchange rates at the time of placing your order. Shipping rates are based on Australia post rates converted to your countries currency. All international orders come with tracking and require signature on arrival. Express flat rates vary between $20 - $39 AUD (if you select your currency you will see your conversion rate price). Once you checkout and enter your address you will see your shipping charge.

We ship International within 1-4 business days. International express shipped orders are usually received between 4-6 business days from post. Some countries may also charge a customs fee on imported purchases. Our GST tax is included in the price. Your country may have additional taxes so please check your local postal guide for these rates as these are not covered by Hey Polly.

We package with care, and all items delivered are wrapped and boxed in a satchel. Hey Polly cannot be held responsible for lost or damaged items through post. This is extremely rare and can be taken up with your postal service.

Please make sure your address details are correct (we cannot be responsible for incorrect addresses) and please enter your correct email address at checkout. You will be notified via email once your package has been packed for shipment. You will receive your tracking number in this email.

We ship worldwide however some states/countries can currently not receive parcels. I am notified of this when entering your address to print your postage label. Please make sure your email address is correct at checkout. And if this occurs I will be in touch and refund your order. However currently shipping to USA, Canada, UK, NZ & Asia has not been a problem.

Christmas / Holiday Delivery Dates:

We don't really go on holidays here. So our online store is always open for you to shop. However please note Aus orders placed after the 18th of Dec and international orders placed after the 8th of Dec may not arrive for you in time for Christmas (based on Aus post express advice). Orders placed between Christmas (25th of Dec) and 2nd of Jan - Will be packed and posted by the second week of January at the latest. I run my business solo and will pack/post in between social activities this time of year. Once your order has been shipped you will receive an email with tracking info so you will know it's on the way to you!