Earrings

Here's some handy tips to help keep them looking fresssshh!

💜 Don’t get em wet! Although our glue used is the strongest on the market. Wearing them in the shower or to swim could give your earrings/accessories a shorter life span. Also with hand painted or printed designs, exposure to water, perfumes, essential oils etc. could remove some of the pretty artwork.

💙 Try not to drop them. Most of our earrings/accessories are made from acrylic / resin and dangle earrings are connected with jump rings. Dropping them could cause breakage so it’s a really good idea to take them off over a softer surface like a carpeted area.

💚 Try to keep them stored out of direct sunlight as this too will give them a longer life and keep the colours nice and bright! The better care you take when storing your earrings and accessories the better they will continue to look. Storing on a earring board is the best way. And you can grab all types of earring boards from many places. We sell some pretty awesome ones too! No fuss to display, simply leave your earring backs on and push them into the board. Earring boards also work well as storage for our pins! You can store the pins on the board by removing the backs. They also have artwork on them (designed by me - Peta) So they look really cool on your wall too!

💛 To clean your earrings use a Hey Polly cleaning cloth, a cloth used for glasses (microfiber) or a damp cloth. That alone will remove make up, moisturiser and such. Just a gentle wipe, don’t rub too much.

Earring Boards / Décor / Accessories

🧡 To clean use a Hey Polly cleaning cloth, a cloth used for glasses will also work. Something smooth and microfiber. Please don't wet any of these items.

Clothing

❤️ Each garment is different and requires different care. You will find care instructions in each product description as well as on the label.

Tips re soft plastics;

When receiving your order cut the very end of your satchel so you can use it for another package you send in future in it and tape it up.

Re use our cardboard box to help post something else out with better protection or to store bits and pieces in and use like a storage box.

Zip bags or any bags our garments come in you can re use to store things like shoes, scrunchies or any item like that to keep them dust free.

For thin plastics you don't want to reuse the best way to recycle them (so they can be made into something else) is by taking them to a Redcycle bin often found at supermarkets.

Our bubble wrap is made from recycled plastic and can be reused again also.

Postage, Shipping + Combining orders

Packing & Dispatch Times

I pack everything with care (and a whole lot of love) process and dispatch your order within 1–4 business days.

- See individual shipping sections for info on shipping timeframes once I have your order packed and sent! Also see Pre order section if your order contains a Pre Order item as this changes dispatch times.

Hey Polly cannot be held responsible for lost or damaged items through Australia Post. This is extremely rare and should be taken up with your local post office. I am always available via email if you need help.

Please make sure your postal address details are correct when checking out (we cannot be responsible for incorrect addresses) and please enter your correct email address at checkout. You will be notified via email once your package has been packed for shipment. You will receive your tracking number in this email.

Shipping within Australia

$11.95 Flat-Rate Express (Tracked!)

Your goodies head out via AusPost Express because you deserve speedy sparkle mail.

FREE Express Shipping over $100

Spend $100+ in one single order (and no extra discount codes) and shipping is on us - a little thank you from my small biz to you. Combined orders that don't reach that value individually don’t count though, sorry lovely - it's an automated thingo!

Shipping Times

I pack everything with care (and a whole lot of love) and ship within 1–4 business days. Once it’s with AusPost Express, it’s usually 1–3 business days to reach you.

- See Pre Order section for information regarding orders with a Pre Order item.

Shipping to the USA & PR

Shipping Costs & Times

For the USA, a flat fee of $49.50 AUD covers shipping, taxes, duties, and tariffs - nothing extra will be charged on delivery.
You’ll see your exact shipping price after entering your address.
Orders ship within 1–4 business days.
Express delivery is usually 6-15 business days once posted.

Packaging & Tracking

Everything is wrapped with love and sent tracked. While parcel issues are rare, Hey Polly can’t take responsibility for loss or damage by postal services.

If for any reason your parcel is sent back to us (returned to sender) we will happily correct this and send it back out to you. However we will need to ask for shipping to be paid again.

Important Details

Please double-check your address and email - they must be correct for smooth delivery.
You’ll get a packing confirmation + tracking number via email.
A phone number is usually required for international delivery.
Orders must go to a residential address (no PO Boxes, hotels, or bases).
Signature may be required depending on your country’s postal rules.

International Shipping (Excluding USA)

Yep - we ship worldwide! Just pick your currency at the bottom of the website and prices will convert automatically using live exchange rates.

Shipping Costs & Times

International Express is usually $22–$39 AUD (your currency will show at checkout).
You’ll see your exact shipping price after entering your address.
Orders ship within 1–4 business days.
Express delivery is usually 6-15 business days once posted.
Some countries may charge customs or import fees. These aren’t covered by Hey Polly, so please check your local guidelines.

Important Details

Please double-check your address and email - they must be correct for smooth delivery.
You’ll get a packing confirmation + tracking number via email.
A phone number is usually required for international delivery.
Orders must go to a residential address (no PO Boxes, hotels, or bases).
Signature may be required depending on your country’s postal rules.

Where We Can’t Ship (For Now)

Some countries are currently unavailable due to carrier restrictions or regional crises. These include:

Algeria, Cuba, Iran, North Korea, Kuwait, Latvia, Morocco, Nepal, Nigeria, Pakistan, Russia, Palestine, Saudi Arabia, Sudan, Syria - plus temporarily Israel, Jordan & Lebanon.

UK

We don’t collect VAT or pay taxes on your behalf, so these may be charged on arrival.

Canada

We are shipping to you again YAY. You are out there doing your own thing. Taxes and duties may be charged on arrival of your package.

International Customs & Duty Fees

If you’re ordering from outside Australia, you’re responsible for any customs or duty fees in your country. For details, check with your local customs office.

For the USA, a flat fee of $49.50 AUD covers shipping, taxes, duties, and tariffs - nothing extra will be charged on delivery.

If a location becomes undeliverable when I create your label, I’ll contact you and refund your order. USA, Canada, UK, NZ & Asia are currently all fine and we ship there regularly.

Christmas / Holiday - Dispatch & Delivery

Our online store never takes a holiday -shop anytime! But heads up:

Australia orders: Placed after 18th Dec may not arrive in time for Christmas.
International orders: Placed after 8th Dec may miss the Christmas delivery window (per AusPost Express advice).

Orders placed between 25th Dec – early Jan will be packed and shipped by the second week of January at the latest. I run this business solo, so I’ll be juggling packing and posting around festive chaos. Once your order ships, you’ll get an email with tracking info so you can follow its journey to you!

Afterpay / PayPal

Afterpay is available for AUS & NZ only.

Occasionally (ugh, small business struggles!) if an item is oversold during checkout - say one person on Afterpay and another on PayPal - there’s nothing I can do until packing. If this happens, you’ll be refunded for that item. Sometimes the design will return in a future restock, so you might get another chance.

PayPal eCheck: Orders paid this way won’t be packed until the payment clears. If it takes longer than 3 business days, I’ll email you. If I don't hear back from you the order will unfortunately need to be cancelled.

Pre Orders

If your order includes a pre-order item, dispatch will take a little longer - but don’t stress. The product page always shows the expected timeframe, and I give myself a generous buffer, so delays are rare. Most of the time, your goodies arrive earlier than estimated (we love a pleasant surprise).

All items in your order - pre-order and non pre-order - will be shipped together once the pre-order is ready. If you need the non pre-order items sooner, you’ll just need to place two separate orders (each with its own shipping) so they can be sent separately without waiting.

You’ll get an email as soon as your parcel is packed and on the move. And if the listing disappears and you forget your timeframe, just email me - I’ve got everything noted. If anything unexpected pops up, I’ll keep you updated.

Combining Orders

We drop new designs all the time, and I know some of you love to check out more than once (no judgement - I do it too!). If you place another order within about an hour of your first, you can safely combine them. If it’s been a few hours or a day, just check in first to make sure your first order hasn’t already been packed.

For combining:

Pay shipping on your first order.
On any extra orders, use code COMBINE at checkout to remove the extra postage (in the discount code box, not the notes).
If a sale code stops it working, just check out normally and message me - I can refund the extra shipping as long as your order hasn’t been packed yet.

Our system auto-combines orders with identical names and addresses, so make sure everything matches perfectly. Even tiny differences (a space, full stop, different device autofill, etc.) can stop them combining. Checking out using the same method of payment method is helpful too.

Orders are often packed before the tracking email goes out, so it’s best to place your extra orders soon after the first. If you forget to use the code, send me your order numbers and I’ll fix it. If you only use the code and never pay for shipping on any order, I’ll need to hold your parcel until shipping is sorted. (Aussie friends: free shipping over $100 counts as your “first” one.)

If you’re ever unsure, just message me - I’m always happy to help.

❤️ Peta / Polly xo